queue-to command feature interactions

Last Updated : Sep 08, 2012 |

The queue-to command can access a messaging system split or skill in cases where a VDN is assigned as a coverage point. To enable this function, you must assign the split or skill as a vector-controlled hunt group.

For BSR and LAI, the queue-to command can be treated either as a call acceptance vector command or a neutral vector command.

The queue-to command is treated as a call acceptance vector command when one of the following conditions is true:

  • Call terminates to an agent.

  • Call queues to a split or skill.

  • BSR interflowed call is accepted at remote interflow vector.

The queue-to command is treated as a neutral vector command when the call neither terminates nor queues.

No COR checking is carried out when a queue-to step places a call to a split or skill.