If you set Call Vectoring to n, Communication Manager queues calls at one of the following two priority levels: Medium or High. If you set Call Vectoring to y, Communication Manager queues the call to one of the following four priority levels: Top, High, Medium, or Low. Within each priority level, calls are processed sequentially.

Communication Manager assigns a higher priority to direct agent call and delivers the call before directing the call to a split. The exception is when you set Call Handling Preference to y and not administer the skill that receives direct agent call as the highest skill level of the agent. A direct agent call is an ACD call that is directed to a specific agent, and not to any available agent in the split.