Vector command description

Last Updated : Sep 08, 2012 |

The following table provides a brief description of each Communication Manager call vectoring command.

Command

Description

#

To add comments to vectors.

adjunct routing link

To request an adjunct to route a call.

announcement

To connect the caller to a recording.

busy

To connect the caller to a busy tone.

check

To connect or queue calls based on conditions.

collect digits

To prompt the caller for digits.

consider

To retrieve the BSR status data from a local split, skill, or a remote location.

converse-on

To deliver a call to a converse split or skill and to activate a Voice Response Unit (VRU).

disconnect

To force the call to disconnect after playing an announcement.

goto step and goto vector

To cause an unconditional or a conditional branch to another step in the vector.

messaging

To prompt the caller to leave a message at a specified extension.

queue-to

To connect or queue a call to:

  • The primary split or skill.

  • The attendant, the attendant group, or the hunt group with Attendant Vectoring.

  • The best resource found by the consider command series.

reply-best

To send the BSR status data to the primary vector. You can use the reply-best command only in a multisite application.

return

To return vector processing to the step following the goto command after a subroutine call processing.

route-to

To connect a call to the entered destination using the collect digits command, to an internal destination, or to an external destination.

set

To perform arithmetic and string operations during vector processing and assign values to a vector variable or to the digits buffer.

stop

To stop vector processing.

wait-time

To initiate feedback to the caller and to delay processing of the next vector step.