The following table provides a brief description of each Communication Manager call vectoring command.
Command |
Description |
# |
To add comments to vectors. |
adjunct routing link |
To request an adjunct to route a call. |
announcement |
To connect the caller to a recording. |
busy |
To connect the caller to a busy tone. |
check |
To connect or queue calls based on conditions. |
collect digits |
To prompt the caller for digits. |
consider |
To retrieve the BSR status data from a local split, skill, or a remote location. |
converse-on |
To deliver a call to a converse split or skill and to activate a Voice Response Unit (VRU). |
disconnect |
To force the call to disconnect after playing an announcement. |
goto step and goto vector |
To cause an unconditional or a conditional branch to another step in the vector. |
messaging |
To prompt the caller to leave a message at a specified extension. |
queue-to |
To connect or queue a call to:
The primary split or skill.
The attendant, the attendant group, or the hunt group with Attendant Vectoring.
The best resource found by the consider command series.
|
reply-best |
To send the BSR status data to the primary vector. You can use the reply-best command only in a multisite application. |
return |
To return vector processing to the step following the goto command after a subroutine call processing. |
route-to |
To connect a call to the entered destination using the collect digits command, to an internal destination, or to an external destination. |
set |
To perform arithmetic and string operations during vector processing and assign values to a vector variable or to the digits buffer. |
stop |
To stop vector processing. |
wait-time |
To initiate feedback to the caller and to delay processing of the next vector step. |