Call delay with audible feedback

Last Updated : Jun 24, 2013 |

The following example shows an announcement that includes the wait-time command in a delay step with audible feedback.

 announcement 2556 [All our agents are busy.]
 wait-time 20 seconds hearing music

In the example, a caller waits for a minimum of 20 seconds before an agent answers the call. During this wait period, the caller listens to the system music, which is one type of feedback that is available with the wait-time command.

If the delay step is the final effective step in the vector, the audible feedback continues beyond the specified duration. In a vector, a final effective step is defined as the last vector step or a vector step that is followed by a stop step.

Audible feedback continues:

  • Until the call is answered or abandoned, or when the call is not queued when vector processing stops, the call is dropped.

  • While a call is queued to any split that is routed to by a converse-on split command and data is being passed to a Voice Response Unit (VRU).

  • During the wait period before the connection of an announcement or a Touchtone Receiver (TTR).

    For more information, see Avaya Aura® Call Center Elite Feature Reference.