The wait-time command in step 2 provides a maximum delay of 8 hours before vector processing proceeds to the next vector step. You can assign the time parameter can be assigned as follows:

• 0-999 secs

• 0-480 mins

• 0-8 hrs

In the example vector, the wait time is 10 seconds.

In addition to the delay period, the wait-time command provides the caller with a feedback. In the example vector, a ringback is provided. You can provide the following types of feedback with the wait-time command: silence, system music, an alternate music or other audio source.

The wait-time command in the example vector provides the caller with a maximum of 10 seconds of ringback. The wait-time command terminates if an agent answers the call before vector processing completes the command. The delay period ends and the accompanying feedback stops. In the example, if the call is delivered to an agent after four seconds, the caller does not hear the remaining six seconds of ringback.

If the call is not answered by the time the wait-time command is completed, vector processing continues.

The announcement command consists of a recorded message that is often used to encourage the caller to stay on the phone or to provide information to the caller. If the call is delivered to an agent during the announcement command, the announcement is interrupted.

Multiple callers can be connected to an announcement at any time. For more information on announcements, see Avaya Aura® Communication Manager Feature Description and Implementation.