CMS tracks calls placed by a converse-on step to a CMS-measured split or skill. Since a converse-on step allows a call to be answered in more than one split or skill, trunk totals do not match split or skill totals. However, VDN totals and trunk totals do match.

For call tracking in the CMS VDN reports, a converse-on step is treated like an announcement step. A call is treated as answered when the call is answered by a non converse split or skill, but not when the call is answered by a converse split or skill.