Basic Call Vectoring simultaneously queues calls to up to three splits at any one of the four priority levels. This process is called multiple split queuing. The first split to which a call queues is the main split and the second and third splits are designated as backup splits. With multiple split queuing, you can utilize agents efficiently and provide better service to callers.

The following events occur when an agent becomes available in any split to which the call queues:

• The call connects to the agent.

• Communication Manager removes the call from the other queues and terminates announcements, music, ringback, or other audio sources.

• Vector processing terminates.