The announcement is played from the beginning to the end unless an agent becomes available. In such a case, the announcement is interrupted and if manual answering operation is assigned to the agent or if calls are delivered to the agent on a manual answering basis, ringback is provided. If the call is queued, the call remains as such while the announcement is played. Any feedback that is provided before an announcement, for example, a wait with music or ringback, continues until the announcement is played.

If the announcement’s queue is full, the call retries the announcement step for an indefinite period of time before processing any new vector steps.

An announcement are interrupted, if an announcement command follows a failed adjunct routing link command. If the adjunct routing link command succeeds, that is, the server receives a destination from the ASAI adjunct, the announcement terminates immediately.

The announcement command step is skipped, and vector processing continues at the next vector step, whenever any of the following conditions exist:

• Requested announcement is busied out, not available, or not administered

• Integrated board is not installed

• External aux trunk or analog equipment is not attached

For a complete description of the types and operation of announcements, see Avaya Aura® Communication Manager Feature Description and Implementation.