Condition testing within vector commands

Last Updated : Jun 24, 2013 |

Call Vectoring commands are implemented according to a tested condition that comprises part of the command. In other words, if the condition expressed in the command is true, the command action is executed. If the condition expressed in the command is false, the command action is not executed and the next vector step is processed.

The following list provides a set of conditions that comprise the conditional portion of a Call Vectoring command:

  • The number of staffed agents in a split.

  • The number of available agents in a split.

  • The number of calls to a split queued at a given priority.

  • The time that the oldest call is waiting in a split.

  • Whether or not a call receives special holiday processing.

  • The Average Speed of Answer (ASA) for a split or a VDN.

  • The Expected Wait Time (EWT_ for a split or a call that has entered vector processing.

  • A reduction in EWT if a call is queued to a backup resource.

  • The number of calls in a queue that are eligible for interflow processing using interflow q-pos.

  • The number of active calls that have been routed by a VDN.

  • The caller identity, that is, Automatic Number Identification (ANI).

  • The type of originating line, that is, Information Indicator (II) digits.

  • The caller entered digits (CINFO) that Communication Manager receives from the network or an ASAI or VRU adjunct.

  • The time-of-day and the day of the week the call is placed. The syntax for this condition can be illustrated as follows: mon 8:01 to fri 17:00 means anytime between 8:01 a.m. Monday through 5:00 p.m. Friday and all 17:00 to all 8:00 means between 5:00 p.m. and 8:00 a.m. on any day of the week.

The available set of conditions is dependent on the features you administer on the System-Parameters Customer-Options screen.

Based on the condition, specific comparison operators and a threshold can be in effect. Examples of comparison operators are < (less than), > (greater than), = (equal to), <= (less than or equal to), >= (greater than or equal to), <> (not equal to), and in or not-in. A threshold is a range of accepted numerical entries.