You can use the Avaya SBC for relaying HTTP and HTTPS traffic between Avaya Aura® Device Services enabled application clients (such as the Avaya Workplace Client clients) and Avaya Aura® Device Services. For more information about relay services configuration in Avaya SBC, see Administering Avaya Session Border Controller.
Before you begin
If a reverse proxy or relay is configured to listen on a port other than the default port 443, the Override port for reverse proxy setting from the Front-end host, System Manager and Certificate Configuration menu must be set to y (yes). You must also set a value for the Front-end port for reverse proxy parameter.
HTTPS traffic relay for Avaya Aura® Device Services requires that you configure an external IP address for Avaya SBC.
Note:
To use the remote worker functionality, you must configure one of the following:
Implement Split-Horizon DNS: Avaya recommends the use of this configuration. This configuration optimizes traffic so that clients connect to Session Manager directly on the internal network and only use Avaya SBC when external.
Use Public cloud model: All FQDNs or URLs must point to the reverse proxy or Avaya SBC. This configuration is used for cloud deployments and also for on premise deployments. By using this configuration, calls are preserved during any network transition from Wi-Fi to cellular data when the client IP address can change during an active call.
Implement for internal access only and all remote devices must use VPN: This configuration is used when a security policy is in place such that all traffic must be either internal or via VPN. The VPN solution that is deployed must have sufficient bandwidth and latency to support the expected volume of VoIP calls.
Procedure
In the Avaya SBC, navigate to Device Specific Settings > Relay Services.
In the Remote Configuration field, configure the parameters with the following values:
Remote Domain: the Avaya Aura® Device Services server domain.
Remote IP: the IP address of the Avaya Aura® Device Services server.
Remote Port: the Front-end port for reverse proxy configured during the Avaya Aura® Device Services server installation. The default value is 443.
Remote Transport: TCP.
In the Device Configuration field, configure the parameters with the following values:
Published Domain: the Avaya Aura® Device Services server domain.
Listen IP: the External Avaya SBC IP address created for Avaya Aura® Device Services relay.
