The Avaya Contact Center – Extended Capacity solution provides data security and complies with data privacy regulations to ensure secure management of the personally identifiable information, such as callers' information, agent login IDs, and passwords. The contact center provides protection of the created, collected, and stored data from unauthorized access, corruption, or theft.
Before the first usage or processing of personal data, the data privacy administrator provides a consent request to the third-party data subject. The data privacy administrator must securely store the consent information and appropriately remove personal information from contact center records when the data subject decides to withdraw consent.
Avaya Contact Center – Extended Capacity processes the following categories of data:
Media.
Call signaling.
Analytics.
Log files, including personal data, such as agent login IDs, endpoint extensions, passwords, calling party names and numbers.
Configuration details, including personal data such as agent login IDs, endpoint extensions, and passwords.
The system administrator can access the configuration data that contains personal information through the Configuration Server web portal. To ensure confidentiality, the data privacy administrator can manually pseudonymize the user information.
