A contact center service fails

Last Updated : Dec 16, 2021 |

Condition

A contact center service, such as CMSi or AESi, goes down.

Access the active Routing Core Server.
To determine a cause of the issue, check the core dump file.

The core dump file is located at /home/mega/mega/Installation_Scripts/MBX/mega-dump.
To display the list of all containers, run the docker ps -a command.

The console displays the list of containers and their status details.
To start the failed container, run the docker start <container name or ID> command.
Optional If the issue occurs again, access and view the service logs.

Send Feedback