Each contact center service generates log files to keep a record of all events that occur within the corresponding container. Contact center logs such events as administrative operations, attempts to connect to contact center services, user login attempts, and network failures. Log files contain detailed information about contact center events including the date and time of the event. You can use this information to view the status of contact center services or to troubleshoot an issue.
Contact center containers generate Docker container log files and service log files. Docker container log files contain records of container events in the standard output and error format. The contact center server stores Docker container log files in the /var/log/mega directory.
Audit log files: Contain administrative changes made in the contact center, security administration activities, and information about user and administrator logins.
Error log files: Record errors that occur during contact center operations.
System log files: Contain information about the contact center activity.
Service log files contain detailed records of the container events. The contact center stores service log files in the /var/log/mega sub-directories. The data privacy administrator can access log files using the Linux command line interface on any Configuration Server and Routing Core Server.
Avaya Contact Center – Extended Capacity stores log files in the contact center server memory. The contact center periodically rotates log files. During log rotation, the contact center archives log files when they reach certain age or size and creates new log files in the same directory. If you need to clean up the contact center storage, contact Avaya personnel.
For AE Services servers, the system administrator can manage log file retention. For more information about AE Services log file processing, see the log file management section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.
Call Management System log files roll over automatically based on the Call Management System load. For more information about Call Management System logging, see Maintaining and Troubleshooting Avaya Call Management System.
