View the list of all the configured contact center skills and their details. You can view the skill name and type, skill group number, queue limit, EBP status, the number of calls in the skill queue, and the number of logged-in, administered, and free agents within this skill.
You can also run maintenance commands on the Configuration Server console.
Procedure
On the Configuration Server web portal, log in to the Maintenance Shell console.
Do one of the following:
To view information about all configured skills, run the mtc list skills command.
The Maintenance Shell displays the list of all skills configured on the Configuration Server with the skill status details.
To view details for specific skills, run the mtc list skills <skill ID> command.
The Maintenance Shell displays the status details for the specified skills.
