On the Maintenance Shell console, you can perform the maintenance operations for one, several, or all configured contact center skills. You can view the skill configuration details.

You can view the following details:

• Skill group number

• Skill name and type

• Queue limit

• EBP status

• The number of logged-in, administered, and free agents within this skill

• The number of calls in the skill queue

You can perform maintenance operations for particular skills by specifying range of skill group IDs or skill names in the command.