Downloading the Avaya Contact Center – Extended Capacity upgrade archive from PLDS

Last Updated : Oct 27, 2022 |

About this task

Use the Product Licensing and Delivery System (PLDS) web portal to download the Avaya Contact Center – Extended Capacity upgrade archive. The PLDS web portal is available to authorized Avaya Business Partners, customers, and Avaya associates. For more information about PLDS, see https://support.avaya.com/.

Before you begin

Ensure that you have credentials to access PLDS.

Procedure

  1. In your browser, enter http://plds.avaya.com.
  2. On the PLDS website, enter your login ID and password.
  3. On the Home page, click Assets.
  4. Click View Downloads.

    PLDS displays the View Downloads page.

  5. Click the search icon for Company Name.

    PLDS displays the Search Companies dialog box.

  6. In Name, type your company name.
  7. Click Search Companies.
  8. Locate the correct entry and click Select.
  9. To filter the available files to download, do one of the following:

    • In Download Pub ID, type the file publication ID.

      The publication ID is an identifier of the file to download.

    • In Application, click Avaya Contact Center - Extended Capacity.

  10. Click Search Downloads.
  11. Scroll down to the entry for the file to download and click Download.
  12. Select a location to save the file and click Save.

    PLDS downloads the aocle_routing_<tag>.tar.gz.gpg upgrade archive to your computer. <tag> is a unique identifier of your upgrade archive.