View the list of all the configured contact center agents with their status details. You can view the agent login ID and name, endpoint extension, skill number and level, state, and the communication channel type that the agent is using.

The agent can have the following states:

• Logged out: The agent is logged out.

• Auto-In: The agent can receive ACD and DAC calls.

• Aux Work: The agent is logged in as a call center agent without a specified call handling work mode.

• Assigned: The agent is assigned an ACD or DAC call and is getting an alert.

• Talking: The agent is on a call with the customer.

• ACW: The agent performs after-call work, such as completing a call-related form, after ending an incoming call.

• Reserved: The agent helps answer the skill's calls when the skill is over threshold.

• Unknown: The agent's current state is unknown.

To display the configuration details for certain agents, you can specify an agent login ID or login ID range in the command.

You can also run maintenance commands on the Configuration Server console.