Viewing VDN statistics

Last Updated : Jan 17, 2023 |

About this task

View statistics for each VDN. You can view the following details:

  • The list of skills to which the VDN queues calls

  • The number of offered and answered calls for a specific VDN

  • The list of calls answered on each VDN that connects an incoming call to a queue-to skill vector

You can also run maintenance commands on the Configuration Server console.

Procedure

  1. On the Configuration Server web portal, log in to the Maintenance Shell console.
  2. Run the mtc monitor vdn <vdn id> command.