The Maintenance Shell is a tool for performing maintenance tasks for Avaya Contact Center – Extended Capacity. With the Maintenance Shell, you can perform the following maintenance tasks:

• View status details of the contact center components and objects

• Busy out and release links between the solution components

• Manage endpoints and agents

• View the software version

You can access the Maintenance Shell from the Configuration Server. Log in to the Configuration Server web portal and the Maintenance Shell as an account or a tenant administrator with Contact Center Administration permissions.