Tracing skills

Last Updated : Nov 11, 2022 |

About this task

Trace a specific skill to see the number of calls in a queue, abandoned calls, and the number of agents assigned to the skill.

You can also run maintenance commands on the Configuration Server console.

Before you begin

Obtain the endpoint ID using the mtc list skills command.

Procedure

  1. On the Configuration Server web portal, log in to the Maintenance Shell console.
  2. Run the mtc trace skill <skill group ID> command.