1

Download the upgrade package from PLDS.

See Downloading the Avaya Contact Center – Extended Capacity upgrade archive from PLDS.

2

Place the upgrade archive to the Configuration Server.

See Copying the upgrade archive onto the Configuration Server.

3

Unpack the upgrade package.

See Unpacking the upgrade archive.

4

Untar the configuration archive.

See Untarring the configuration archive.

5

Edit the mega-config.yml file.

See Updating the mega-config.yml file.

Specify the network configuration parameters for your contact center.

6

If required, update the deployment environment parameters in the .dm_vars file.

See Updating the .dm_vars file.

.dm_vars is a backup of the all file that contains the contact center environment details.

7

Run the upgrade command.

See Running the upgrade command.

8

Verify the server upgrade.

See Verifying the server upgrade.

Verify each server state and IP address.