Required skills and knowledge

Last Updated : Jan 17, 2022 |

You must have a basic understanding and working knowledge of the following areas and products:

  • Linux operating system.

  • Linux commands.

  • Basic contact center maintenance procedures.

  • Avaya Contact Center – Extended Capacity solution. For more information about the Avaya Contact Center – Extended Capacity solution, see Avaya Contact Center – Extended Capacity Solution Description.

  • Routing Core Configuration Server (Configuration Server). For more information about administering Avaya Contact Center – Extended Capacity through the Configuration Server web portal, see Administering Avaya Contact Center – Extended Capacity.

  • Application Enablement Services. For more information about AE Services, see Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.