Changing the logging level

Last Updated : Jun 10, 2026 |

About this task

The logging level that you select determines which system events Avaya Aura® Web Gateway includes in log files. Avaya support personnel can use these log files for troubleshooting purposes. If the log files that you provide do not contain enough information, support personnel will ask you to select another logging level.

Unless you are told to change the logging level, use the following recommended logging levels:

  • FINE: For the Client Application Service Logs category.

  • WARNING: For all other log categories.

After selecting a new logging level, you must wait until the issue reoccurs before you can send updated logs to support personnel. When the issue is resolved, you must switch back to the recommended logging level.

Important:

Increasing logging details results in larger log files and might also decrease the system performance.

Procedure

  1. On the Avaya Aura® Web Gateway administration portal, click Logs Management.
  2. In the Adjust Service Logging Level area, in Logger, select a log category.
  3. In Current logging level, select the required logging level.

    Unless support personnel ask you to change the logging level, use the recommended logging level for the log category.

  4. Click Save.
Related information
Important logs and alarms