Configuring the Avaya Push Notification provider on the Avaya Aura Web Gateway

Last Updated : Jun 10, 2026 |

About this task

To use the Avaya Push Notification provider, you must generate authorization data and export this data to your Avaya Cloud account. You cannot edit other provider data, such as the name or address, and you cannot delete the Avaya Push Notification provider from the Avaya Aura® Web Gateway.

For a cluster, perform this procedure once, regardless of the number of nodes in the cluster.

Before you begin

  • Create and configure an Avaya Cloud account.

  • If you do not use CA certificates built-in to RHEL, install the public certificate of the push notification provider on the Avaya Aura® Web Gateway. For more information, see Managing truststore certificates.

Procedure

  1. On the Avaya Aura® Web Gateway administration portal, navigate to Advanced > Push Notification Settings > Provider Settings.
  2. From Push Notification Provider, select Avaya Provider.
  3. In Enter Company Domain, enter your company domain.

    You must enter the same company domain that you provided in your Avaya Cloud account.

  4. Click Generate Key.

    The Avaya Aura® Web Gateway generates a public and private key pair and an identifier. This data is required to authorize Avaya Aura® Web Gateway on the push notification provider. The Avaya Aura® Web Gateway also updates the following values:

    • System Id: A unique identifier for your system.

    • Public Key: A public key.

  5. Click Export.

    Avaya Aura® Web Gateway displays a pop-up window with the authorization information in JSON format. You must provide this data to your Avaya Cloud account.

    The following is an example of the authorization data:

    {
	"systemId": "9bf8f4ab-99b1-452b-9b7f-e75aacf31d19.mycompany.com",
	"description": "Avaya Aura Web Gateway Services",
	"publicKey": "-----BEGIN PUBLIC KEY-----\nMFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAE9rtz4fuYhGm2JlvnI6lZmate8eEX\na4wvmklSdHGYZHos7y8xNBNCEj9wc3klayOKHYIVIeL0ryVFgM16Ud5FDQ==\n-----END PUBLIC KEY-----",
	"alg": "ES256"
}
    Important:

    • Do not close the Provider Settings page on the Avaya Aura® Web Gateway administration portal until you finish exporting authorization data to your Avaya Spaces account.

    • Do not save the data you provided on the Provider Settings page of the Avaya Aura® Web Gateway administration portal until you export authorization data to your Avaya Cloud account. Otherwise, the push notification service might not work as expected.

  6. Copy the authorization data, including the surrounding curly brackets, and save it in a file on your computer.
  7. In a new browser tab, log in to your Avaya Cloud account and navigate to Manage Companies.
  8. Select the required company and navigate to the Apps tab.
  9. From App, select Avaya Mobile Push Notification Service.
  10. In Data Configuration, select the JSON check box.
  11. Replace the content in Public Settings with the content of the file that you created in step 6 and then save your changes.

    You must ensure that the authorization data you enter in Public Settings is a valid JSON string. If the data uses an invalid format, the Avaya Cloud account displays a warning message, but still allows you to save changes.

    The Avaya Cloud account stores authorization data internally. Public Settings only displays the authorization data that you entered last. You will not lose any previously entered authorization data if you overwrite existing content with the new authorization data.

  12. Return to the Provider Settings page on the Avaya Aura® Web Gateway administration portal.
  13. Click Test to verify that your system can connect and authenticate with the push notification provider.
  14. Do one of the following:
Related information
Avaya Aura Web Gateway does not display the default Avaya Push Notification provider or mobile application configuration
Avaya Aura Web Gateway returns a TLS handshake error when testing the connectivity to a push notification server