Avaya Aura Web Gateway cannot connect to a push notification provider

Last Updated : Jun 10, 2026 |

Condition

When you test the connectivity to the push notification server, it fails.

Solution

Procedure

  1. Ensure that the enterprise firewall is configured as described in Firewall configuration.
  2. Do one of the following:
    • If you are testing the connectivity to the Avaya Push Notification provider, ensure that the authorization data, which you entered in Public Settings on your Avaya Cloud account, is a valid JSON string with the correct Avaya Aura® Web Gateway data.

    • If you are testing the connectivity to a third-party push notification provider, ensure that you correctly entered the system ID and public key information on your push notification provider.

  3. If the problem persists, contact Avaya support.