Overview and planning

Avaya Aura® Core Solution Description

Understand the strategic, enterprise, and functional views of the Avaya Aura® architecture.

• Customers

• Sales, services, and support personnel

Avaya Aura® Communication Manager Feature Description and Implementation

Understand the features of Avaya Aura® Communication Manager.

What's New in Avaya Aura® Release 10.2

Understand the new and enhanced features of Avaya Aura® components.

• Contractors

• Employees

• Channel associates

• Sales, services, and support personnel

• Avaya Business Partners

Using

Avaya Scopia® Desktop Client User Guide

Use the Avaya Scopia® desktop client. This document also provides usage information for the user portal.

End users

Deploying

Deploying the Avaya Aura® Web Gateway

Install, configure, and administer the Avaya Aura® Web Gateway.

Implementation personnel

Deploying Avaya Aura® Device Services

Install, administer, configure, and maintain Avaya Aura® Device Services.

Deploying Avaya Multimedia Messaging

Install, configure, and administer Avaya Multimedia Messaging.

Deploying Avaya Meetings Server

Install, configure, and maintain the Avaya Meetings Server.

Administering

Administering Avaya Aura® Device Services

Use management tools, manage data and security, and perform periodic maintenance tasks in Avaya Aura® Device Services.

• System administrators

• Implementation personnel

• Services and support personnel

Administering Avaya Aura® Communication Manager

Administer Avaya Aura® Communication Manager on the following servers:

• Avaya media gateways

• Avaya S8XXX Servers

Administering Network Connectivity on Avaya Aura® Communication Manager

Understand the network components of Avaya Aura® Communication Manager.