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Administering the Avaya Aura® Web Gateway

Table of Contents

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  • Legal
  • Introduction
    • Purpose
    • Changes to platform support
    • Change history
  • Avaya Aura Web Gateway overview
    • New in this release
    • Solution architecture
    • Topology diagram
    • Geographical distribution overview
      • General geographical distribution topology
      • Signaling and media path topology when clients are located in or near different data centers
      • Signalling and media path topology when both clients are located in or near the same data center
    • Interoperability
      • Product compatibility
      • Web browser requirements
    • Data encryption
    • Administrator responsibilities
  • Management tools
    • Setting a timeout period for an SSH session
    • Usage of commands and aliases
      • Linux alias commands
      • System layer commands
        • sys secconfig command
        • sys versions command
        • sys volmgt command
        • sys smcvemgt command
          • sys smcvemgt usage examples
        • passwdrules command
        • Data encryption commands
          • encryptionPassphrase command
          • encryptionStatus command
          • encryptionRemoteKey command
          • encryptionLocalKey command
    • Using the Tmux utility
  • Avaya Aura® Web Gateway management with the administration portal
    • Creating a client certificate
      • Importing client certificates into web browsers
    • Logging on to the Avaya Aura Web Gateway administration portal
    • System overview settings
      • Reviewing Avaya Aura Web Gateway service status information
        • Avaya Aura Media Server connectivity status indicators
      • Restarting services on an Avaya Aura Web Gateway node
      • Identifying the seed node
    • Configuring general network settings on the Avaya Aura Web Gateway
      • Updating System Manager settings
      • Configuring the Avaya Aura Device Services host to obtain user data
      • Managing location settings
        • Managing Avaya Aura Web Gateway locations
        • Managing Avaya Aura Media Server location and priority settings for the Avaya Aura Web Gateway
      • Verifying the LDAP server configuration settings
      • Reviewing Avaya Aura Media Server status
      • LDAP server management
        • Adding a new enterprise LDAP server
          • Enterprise LDAP Server Configuration field descriptions
          • Configuring additional base context DNs
        • Modifying the provenance priority
        • Configuring the UID mapping attributes when using multiple authentication domains
        • Administering the LDAP server configuration
        • Modifying enterprise directory attribute mappings
        • Configuring Windows Authentication for Active Directory
        • Configuring the internationalization parameters
    • Configuring Avaya Meetings Server settings on the Avaya Aura Web Gateway
      • Configuring WebRTC media adaptation
      • Unified Portal settings field descriptions
      • Supported browsers and operating systems for the Avaya Meetings for Web client
      • Enabling the lockout policy for Unified Portal accounts
      • Configuring WebRTC and presentation capabilities for the Microsoft Edge browser
      • Configuring WebRTC and presentation capabilities for other browsers
    • External access configuration
      • Managing HTTP reverse proxy settings
      • Managing STUN server settings
      • Managing Avaya Session Border Controller connection settings
        • TURN usage in a WebRTC client
        • Avaya SBC connectivity status indicators
        • Reviewing the Avaya SBC status for a specific node
      • Providing information about guest SIP domain and SIP proxy
    • Log management
      • Changing the logging level
      • Configuring log retention
      • Disabling log retention
      • Downloading logs
      • Scheduling log collection
        • Canceling scheduled log collection
    • Configuring licensing
      • Specifying the WebLM server for the Avaya Aura Web Gateway
      • Configuring new call rejection when the audio or video port limit is exceeded
    • Security settings
      • Managing certificates in the Avaya Aura Web Gateway web administration portal
        • Generating System Manager identity certificates
        • Managing identity certificates
          • Managing CSRs
            • Creating CSRs
              • Create Certificate Signing Request screen field descriptions
            • Processing CA signing requests
          • Managing keystore data
            • Importing keystore data
          • Managing server interface certificates
            • Certificate assignment descriptions
          • Installing third-party CA certificates
          • Generating an identity certificate chain in the PEM format
          • Generating an identity certificate chain in the PKCS12 format
        • Managing truststore certificates
        • Importing the secure LDAP certificate using the web administration portal
        • Applying third-party signed certificates to the Avaya Aura Web Gateway
      • Configuring HTTP clients
        • Configuring the certificate policy for Avaya Oceana integration
        • Available certificate validation options
      • Adding a trusted host
      • Configuring session security
      • Enabling Avaya Breeze platform authorization
      • OAuth configuration
        • Creating client mapping
          • Editing the existing client mapping
          • Client mapping field descriptions
          • Deleting the client mapping
        • Specifying the Avaya Aura Device Services system used for issuing access tokens
          • Obtaining the authorization endpoint URL configured on Avaya Aura Device Services
    • Advanced settings
      • Configuring resource sharing
      • Managing application sessions
        • Application Properties field descriptions
      • Codecs and bandwidth
        • Configuring audio codecs and bandwidth
        • Configuring video codecs and bandwidth
      • Configuring Avaya Aura Media Server credentials
      • Push notification management
    • Avaya Oceana and Avaya Aura Web Gateway integration checklist
  • Avaya Spaces Calling and Avaya Aura Web Gateway integration
    • Avaya Spaces Calling browser extension configuration checklist
    • Avaya Cloud Calling configuration checklist
    • Configuring SSO for an Avaya Spaces Calling browser extension
    • Prerequisites for configuring Avaya Cloud Calling on Avaya Aura Web Gateway
    • Configuring Avaya Spaces Calling settings on Avaya Aura Web Gateway
    • Configuring Avaya Cloud Calling settings on Avaya Spaces
    • Enabling integration between Avaya Aura Web Gateway and Avaya Spaces Calling
    • Assigning Avaya Spaces users to an Avaya Aura Web Gateway system
    • Disabling integration between Avaya Aura Web Gateway and Avaya Spaces Calling
    • Maintenance mode overview
      • Enabling Maintenance mode
      • Disabling Maintenance mode
    • Re-establishing the connection to Gateway Connection Manager manually
      • Gateway Connection Manager connectivity status indicators
  • Avaya push notification management
    • Push notifications
    • Checklist for push notification service configuration
    • Third-party push notification provider requirements
    • Avaya Cloud account configuration
      • Registering an Avaya Cloud account
      • Setting up a company and domain in Avaya Cloud
      • Adding the Avaya Mobile Push Notification Service to a company profile on your Avaya Cloud account
    • Firewall configuration
    • Configuring the use of CA certificates built-in to RHEL for the Avaya Push Notifications provider
    • Configuring the Avaya Push Notification provider on the Avaya Aura Web Gateway
    • Configuring a third-party push notification provider on the Avaya Aura Web Gateway
      • Removing a third-party push notification provider
    • Configuring mobile application settings
      • Disabling specific push notifications
      • Disabling all push notifications
    • Avaya Aura components configuration
      • Avaya Aura Session Manager configuration
      • Avaya Aura Communication Manager configuration
    • Configuration parameters for iOS applications
  • Integrated Windows Authentication administration and management
    • Authentication prerequisites
    • Setting up the Windows Domain Controller
      • Windows Domain Controller command descriptions
    • Enabling encryption for the domain user
    • Setting up IWA on the Avaya Aura Web Gateway administration portal
  • Virtual hardware adjustments
    • Virtual disk volume specifications
    • Increasing the size of a virtual disk
    • Increasing the virtual machine disk volume size
  • AWS-specific management options
    • Increasing the size of an AWS disk volume
      • Block device descriptions
    • Updating an existing stack with a new CloudFormation template
    • Deleting a CloudFormation stack
  • Avaya Aura Web Gateway network settings configuration
    • Avaya Aura Web Gateway network configuration checklist
    • Prerequisites for configuring Avaya Aura Web Gateway network settings
    • Configuring network settings using the cliChangeNet.sh script
    • Configuring network settings using the Avaya Aura Web Gateway configuration utility
  • Security options
    • Data encryption management
      • Enabling or disabling disk encryption on Avaya Aura Web Gateway
      • Remote key server management
        • Enabling a remote key server
        • Disabling a remote key server
      • Passphrase management
        • Adding a passphrase
        • Passphrase complexity rules
        • Removing a passphrase
        • Reviewing the passphrase status
      • Viewing data encryption status
      • Local key store management
        • Enabling the local key store
        • Disabling the local key store
    • Advanced Intrusion Detection Environment tool management
      • Creating a baseline database
      • AIDE scanning
        • Excluding files and directories from AIDE scanning
        • Running AIDE scanning manually
        • Configuring automatic scanning
        • Disabling automatic scanning
      • Reviewing the AIDE scanning report
    • CylancePROTECT antivirus software overview
    • Out-of-band management
      • Out-of-band management configuration checklist
      • Configuring a second network interface
      • Configuring out-of-band management settings
      • Generating identity certificates for the second network interface
      • Restoring the default out-of-band management settings
      • firewall.pl script
    • Enabling additional STIG hardening
      • Disabling additional STIG hardening
    • Configuring UEFI Secure Boot for OVA-based virtual machines
      • Checking the UEFI Secure Boot status
    • Characters supported for Avaya Aura Web Gateway passwords
    • Password policy for human-user accounts
      • Configuring password rules
    • Avaya Aura Web Gateway entry points
  • Monitoring and maintenance options
    • Monitoring services
    • Viewing performance statistics
      • Performance charts
    • Log management
      • Important logs and alarms
      • Viewing performance logs
    • Configuring threshold values for specific alarms
      • Configurable alarms
    • Managing Cassandra repairs
    • Enhanced Access Security Gateway support for the Avaya Aura® Web Gateway
      • Enabling the Enhanced Access Security Gateway from the CLI
      • Removing EASG
    • Managing the Avaya Aura Web Gateway server firewall
    • Viewing the firewall configuration
  • Backup and restore
    • Backing up Avaya Aura Web Gateway
    • Automatic backups
      • Configuring automatic backups
      • Changing the location of automatic backups
    • Restoring options for standalone and cluster environments
      • Restoring Avaya Aura Web Gateway in a standalone environment
      • Restoring a node in an Avaya Aura Web Gateway cluster
      • Restoring an entire Avaya Aura Web Gateway cluster
      • Configuring RSA public and private keys for SSH connections in a cluster
    • Exporting and importing Avaya Aura Web Gateway configuration data
      • Exporting the configuration file using the web administration portal
      • Exporting the configuration file using the CLI
      • Preparing the exported configuration file for silent installation
  • Avaya Aura Web Gateway upgrade and migration operations
    • Migrating Avaya Aura Web Gateway
      • Migration limitations
      • Migration considerations
        • Avaya Solutions Platform migration considerations
        • VMware ESXi migration considerations
        • Amazon Web Services migration considerations
      • Preparing for migration
        • Backing up Avaya Aura Web Gateway
      • Deploying new virtual machines
        • Enabling FIPS mode
        • Enabling additional STIG hardening
        • Checking the connection to System Manager
      • Completing the migration
        • Reinstalling Avaya Aura Web Gateway
        • Performing post-installation procedures
    • Upgrading Avaya Solutions Platform from Release 4.0 to 5.0
    • Avaya Aura Web Gateway upgrade checklist
      • System layer (operating system) updates for virtual machines deployed using Avaya-provided OVAs
        • Checklist for updating the system layer
        • Determining if a system update is applicable
        • Downloading, extracting, and staging a system layer update
        • Installing a staged system layer update
      • Updating the system layer for software-only deployments
      • Upgrading Avaya Aura Web Gateway to a new version or release
        • Rolling back to the earlier version
        • Removing an inactive version
    • Reconfiguring the Avaya Push Notification provider after upgrade or migration
    • Updating mobile application settings
    • Upgrading RHEL 8.4 to RHEL 8.10
    • Upgrading VMware ESXi version for Avaya Aura Web Gateway
  • Troubleshooting
    • Avaya Aura Web Gateway administration portal is not accessible when the primary node is not working
    • Cannot log in to the Avaya Aura Web Gateway web administration portal after changing the System Manager password
    • System Manager does not show Avaya Aura Web Gateway alarms
    • Clients cannot connect to the Avaya Aura Web Gateway
    • Avaya Aura Web Gateway cannot connect to a push notification provider
    • Avaya Aura Web Gateway returns a TLS handshake error when testing the connectivity to a push notification server
    • iOS application cannot connect to a push notification provider
    • Avaya Aura Web Gateway displays a warning about SSH configuration during the upgrade process
    • Avaya Aura Web Gateway does not display the default Avaya Push Notification provider or mobile application configuration
    • The location of automatic backups has changed after the upgrade
    • Avaya Aura Web Gateway installation or upgrade fails due to invalid System Manager certificates
    • A user gets HTTP error 500 when performing an activate call request
    • RHEL single-user mode
      • Booting the RHEL into single-user mode
      • Changing the password for single-user mode
      • Exiting the single-user mode
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Glossary
    • Cassandra
    • Domain Name System (DNS)
    • Fully Qualified Domain Name (FQDN)
    • Network Time Protocol (NTP)
    • Secure Shell (SSH)
    • Simple Network Management Protocol (SNMP)
    • SSL (Secure Sockets Layer) Protocol
    • TCP
    • TLS
    • UDP
    • Avaya Meetings Server
    • Avaya Aura Media Server
    • Avaya Aura Web Gateway
    • Avaya Meetings Management
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Administering the Avaya Aura® Web Gateway
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Last Updated : Jun 10, 2026 |
Avaya Aura® Web Gateway
Administering
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