The push notification mechanism enables clients to receive incoming call alerts and other notifications from the Apple Push Notification service (APNs). The push notification service sends notifications automatically. Therefore, an application can receive notifications even when it is suspended or in Sleep mode.

The Avaya Aura® Web Gateway can send push notifications about the following telephony-related events:

• Incoming calls.

• Incoming calls on an Avaya Aura® Communication Manager bridged line appearance.

• Incoming calls on an Avaya Aura® Communication Manager enhanced pickup group.

• Incoming calls on an Avaya Aura® Communication Manager team button.

• Voicemail status updates.

For messaging push notifications, use Avaya Multimedia Messaging or Avaya Aura® Presence Services Release 8.0.2 or later.

Push notification provider

The Avaya Aura® Web Gateway interacts with the APNs through a push notification provider. You must register your Avaya Aura® Web Gateway system with the push notification provider before activating push notifications. The default provider is the Avaya Push Notification provider, which must be used to support push notifications for Avaya Workplace Client. If you want to use push notifications for third-party SDK-based applications, you must use a third-party push notification provider.

For the Avaya Push Notification provider, you must create and configure an account at accounts.avayacloud.com. This account is used to store the data required to authorize your Avaya Aura® Web Gateway system. This account requirement does not apply if you are working with a third-party provider.