Use this procedure to download Avaya Aura® Web Gateway logs to your computer. Support personnel can use the log files you collect for troubleshooting purposes.
You can only collect and download logs for one node at a time. You cannot download logs for an entire cluster at once.
Procedure
On the Avaya Aura® Web Gateway administration portal, click Logs Management.
In the Collect Logs area, in Number of rotated log files to collect (1-20), enter the number of logs you want to download.
This setting specifies the number of files from the log file history to include in the log collection. The range is 1 to 20. If you leave this field empty, Avaya Aura® Web Gateway collects all available logs.
To collect logs for a node, click Collect in the corresponding row.
Wait until Avaya Aura® Web Gateway collects the logs and then click OK.
To download the logs you collected for a node, click Download.
