Agent database items

Last Updated : Aug 13, 2024 |

Agent database items Communication Manager cross-reference

Database item

CM Release 7.x, 8.x, 10.x

ABNCALLS

X

ABNTIME

X

ACCEPTEDINTRS

e

ACD

X

ACD_RELEASE

X

ACDAUXOUTCALLS

X

ACDCALLS

X

ACDCALLS_R1

a

ACDCALLS_R2

a

ACDONHOLD

X

ACDTIME

X

ACWINCALLS

X

ACWINTIME

X

ACWOUTADJCALLS

X

ACWOUTCALLS

X

ACWOUTOFFCALLS

X

ACWOUTOFFTIME

X

ACWOUTTIME

X

ACWTIME

X

AGDURATION

X

AGSTATE

X

AGTIME

X

ANSRINGTIME

X

ASSIST

X

ASSISTS

X

ATTRIB_ID

X

AUXINCALLS

X

AUXINTIME

X

AUXOUTADJCALLS

X

AUXOUTCALLS

X

AUXOUTOFFCALLS

X

AUXOUTOFFTIME

X

AUXOUTTIME

X

AUXREASON

RC

AWORKMODE

X

CHANGED

X

CONFERENCE

X

DA_ABNCALLS

X

DA_ABNTIME

X

DA_ACDCALLS

X

DA_ACDTIME

X

DA_ACWINCALLS

X

DA_ACWINTIME

X

DA_ACWOADJCALLS

X

DA_ACWOCALLS

X

DA_ACWOOFFCALLS

X

DA_ACWOOFFTIME

X

DA_ACWOTIME

X

DA_ACWTIME

X

DA_ANSTIME

X

DA_INQUEUE

X

DA_OLDESTCALL

X

DA_OTHERCALLS

X

DA_OTHERTIME

X

DA_RELEASE

X

DA_SKILL

EAS

DACALLS_FIRST

a

DESTINATION

X

DIRECTION

X

DURATION

X

EVENT1-EVENT9

X

EXTENSION

X

GNSKILL

EAS

HOLDABNCALLS

X

HOLDACDTIME

X

HOLDCALLS

X

HOLDTIME

X

I_ACDAUXINTIME

X

I_ACDAUX_OUTTIME

X

I_ACDOTHERTIME

X

I_ACDTIME

X

I_ACWINTIME

X

I_ACWOUTTIME

X

I_ACWTIME

X

I_AUXINTIME

X

I_AUXOUTTIME

X

I_AUXSTBYTIME

a

I_AUXTIME

X

I_AUXTIME0–99

RC

I_AUXTIME_R1

a

I_AUXTIME_R2

a

I_AVAILTIME

X

I_DA_ACDTIME

X

I_DA_ACWTIME

X

I_OTHERSTBYTIME

a

I_OTHERSTBYTIME_R1

a

I_OTHERSTBYTIME_R2

a

I_OTHERTIME

X

I_RINGTIME

X

I_STAFFTIME

X

ICRPULLCALLS

X

ICRPULLRINGCALLS

X

ICRPULLTIME

X

INCOMPLETE

X

INTRDELIVERIES

e

INTRNOTIFIES

e

INTRSTATUS

e

INTRTYPE

X

INTRVL

X

LEVEL

EAS

LOC_ID

X

LOGID

X

LOGONSKILL

X

LOGONSKILL2-LOGONSKILL4

X

LOGONSKILL5

EAS

LOGONSKILL6-LOGONSKILL20

EAS

LOGONSKILL21-LOGONSKILL60

EAS

LOGONSKILL61-LOGONSKILL120

EAS

LOGONSTART

X

MALICIOUS

X

MOVEPENDING

X

NOANSREDIR

X

O_ACDCALLS

X

O_ACDTIME

X

O_ACWTIME

X

OLDEST_LOGON

X

ONHOLD

X

ORIGIN

X

PENDINGSPLIT

X

PERCENT

a

PHANTOMABNS

X

POSITION

X

PREFERENCE

EAS

REJECTEDINTRS

e

RINGCALLS

X

RINGTIME

X

ROLE

X

ROW_DATE

X

RSV_LEVEL

a

SKILLTYPE

X

SKILLTYPE2-SKILLTYPE4

X

SKINTRTYPE1-SKINTRTYPE120

e

SKLEVEL

EAS

SKLEVEL2-SKLEVEL4

EAS

SKLEVEL5-SKLEVEL20

EAS

SKLEVEL21-SKLEVEL60

EAS

SKLEVEL61-SKLEVEL120

EAS

SKPERCENT

a

SKPERCENT2-SKPERCENT20

a

SKPERCENT21-SKPERCENT60

a

SKPERCENT61-SKPERCENT120

a

SPLIT

X

STARTED

X

STARTTIME

X

STARTTIME_UTC

X

TENANT

X

TI_AUXTIME

X

TI_AUXTIME0–99

RC

TI_AUXTIME0

RC

TI_AUXTIME1-9

RC

TI_AVAILTIME

X

TI_OTHERTIME

X

TI_STAFFTIME

X

TOPSKILL

t

TRANSFERRED

X

TYPE

X

USE_SVC_OBJ

a

VDN

X

WORKMODE

X

WORKSKLEVEL

EAS

WORKSKILL

e

WORKSPLIT

X

WORKSPLIT2-WORKSPLIT3

X

WORKSPLIT4

EAS

WORKSPLIT5

EAS

WORKSPLIT6-WORKSPLIT20

EAS

WORKSPLIT21-WORKSPLIT60

EAS

WORKSPLIT61-WORKSPLIT120

e