The SKPERCENT21 through SKPERCENT60 items appear in the following database tables:
Agent tables
This item stores the percentage of time that is allocated for the agent to spend in LOGONSKILL21 through LOGONSKILL60. The SKPERCENT21 through SKPERCENT60 items are available on Avaya communication servers with the EAS feature.
This is an administrative item.
Agent login/logout tables
This item stores the percentage of time that is allocated for the agent to spend in LOGONSKILL21 through LOGONSKILL60. The SKPERCENT21 through SKPERCENT60 items are available on Avaya communication servers with the EAS feature.
