Redirection On IP Failure (ROIF) occurs when an IP phone fails to alert the agent when a call is present. The failure occurs when the ACD cannot connect a call to the agent's station because IP connectivity is lost. The call is then redirected to the queue or a specified VDN.

For more information about ROIF with the Communication Manager ACD, see Avaya Aura® Call Center Elite Feature Reference. ROIF is also supported with Call Center Elite.