Agent tables

The login ID the agent used to log in. Agents in multiple splits/skills have one LOGID.

This is an index item.

This is a row identifier item.

Trunk tables

The login ID of the agent who is handling the call that is currently carried by this trunk. This is blank (NULL) when the trunk is idle.

This is a real-time item.

This is a status item.

Agent trace tables

The login ID that the agent used to log in. Agents in multiple splits/skills have one LOGID.

This is a row identifier item.

Agent login/logout tables

The login ID that the agent used to log in. Agents in multiple splits/skills have one LOGID.

This is a row identifier item.

Agent exception tables

The login ID of the agent who had the exception.

This is a row identifier item.

Trunk group exception table

The login ID of the agent who is reporting audio difficulty. This is a row identifier item.

Malicious call trace exception table

The login ID of the agent who is initiating a malicious call trace.

This is a row identifier item.