Split/skill tables

The number of outbound calls that queued to this split/skill and are not answered or abandoned as ACD split/skill calls. O_OTHERCALLS includes forced busy calls and calls with unknown dispositions. The O_OTHERCALLS item is available with the ASAI feature.

This is a cumulative item.

Trunk group tables

The number of OUTCALLS on this trunk group that are not answered or abandoned as ACD split/skill calls. O_OTHERCALLS includes extension out calls, calls forced busy and forced disconnected, short outgoing calls, and calls with unknown dispositions. O_OTHERCALLS includes SHORTCALLS.

This is a cumulative item.

Trunk tables

The number of OUTCALLS on this trunk that are not answered or abandoned as ACD split/skill calls. O_OTHERCALLS includes extension out calls, calls forced busy and forced disconnected, short outgoing calls, and calls with unknown dispositions. O_OTHERCALLS includes SHORTCALLS. This is a cumulative item.