The ACWINCALLS item is included in the following database tables:
Split/skill tables
The number of inbound extension calls that are received by agents while they are in ACW. This includes ACW for split/skill, direct agent ACD calls, and ACW not associated with a call.
This is a cumulative item.
Agent tables
The number of inbound extension calls that are received by agents while they are in ACW. This includes ACW for split/skill, direct agent ACD calls, and ACW not associated with a call.
