The DA_ACWINTIME item is included in the following database tables:
Split/skill tables
The length of time that agents spent on inbound extension calls that they answered while in ACW for direct agent ACD calls that queued through this split/skill. DA_ACWINTIME is available with the ASAI or EAS feature for direct agent calling.
This is a cumulative item.
Agent tables
The length of time that is spent on all DA_ACWINCALLS. DA_ACWINTIME does not include HOLDTIME. DA_ACWINTIME is available with the ASAI or EAS feature.
