The ACD Shifts database items apply to the ACD Shifts (acd_shifts) table. The table contains information on ACD shift times and the maximum number of agents logged in for each shift.
Database item |
Description |
Data type |
Column type |
Length |
ACD (index) |
The ACD number for which data was collected. |
A |
smallint |
2 bytes |
SHIFT_ID |
The identification number of the ACD shift. Values are 1 - 4. |
A |
smallint |
2 bytes |
START_TIME |
The ACD shift start time. |
A |
smallint |
2 bytes |
STOP_TIME |
The ACD shift stop time. |
A |
smallint |
2 bytes |
MAX_AGENTS |
The maximum number of agents logged in per shift. |
A |
integer |
4 bytes |
