The following items are included in the Real Time Split/Skill tables to provide real time status of Reserve Agents:
Real-time Split/Skill Status items |
Description |
R1OTHERSTBY |
The number of Reserve Level 1 Agents who are logged in and available but in standby because the Skill State is Normal. The number of Reserve Level 1 Agents in R1OTHERSTBY is not included in R1OTHER. Reserve Level 1 Agents in R1OTHERSTBY are not considered staffed, therefore, are not included in R1STAFFED or STAFFED. |
R2OTHERSTBY |
The number of Reserve Level 2 Agents who are logged in and available but in standby because the Skill State is Normal. The number of Reserve Level 2 Agents in R2OTHERSTBY is not included in R2OTHER. Reserve Level 2 Agents on R2OTHERSTBY are not considered staffed, therefore, are not included in R2STAFFED or STAFFED. |
R1INAUXSTBY |
The number of Reserve Level 1 Agents in AUX Work in standby because the Skill State is Normal. The number of Reserve Level 1 Agents in R1INAUXSTBY is not included in R1INAUX, R1STAFFED, or STAFFED. |
R2INAUXSTBY |
The number of Reserve Level 2 Agents in AUX Work in standby because the Skill State is Normal. The number of Reserve Level 2 Agents in R2INAUXSTBY is not included in R2INAUX, R2STAFFED, or STAFFED. |
Because Reserve Level Agents are considered staffed only when active, the total number of Reserve 1 Agents logged in can be obtained as follows:
