The INCALLS item is included in the following database tables:
Trunk group tables
The number of inbound calls that are carried by this TKGRP and that completed during the collection interval. INCALLS includes ABNCALLS, ACDCALLS, OTHERCALLS, CONNECTCALLS, and TRANSFERRED. INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS.
This is a cumulative item.
Trunk tables
The number of inbound calls carried by this trunk that completed during the collection interval. This includes calls with short holding times (SHORTCALLS). INCALLS = ABNCALLS + ACDCALLS + OTHERCALLS
This is a cumulative item.
Vector tables
The number of inbound calls that are processed by this vector. INCALLS includes ABNCALLS, RINGCALLS, INFLOWCALLS, and OTHERCALLS. INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS
This is a cumulative item.
VDN tables
The number of inbound calls that are directed to this VDN. INCALLS includes ABNCALLS, INFLOWCALLS, OTHERCALLS, RETURNCALLS, and RINGCALLS. INCALLS = ABNCALLS + ACDCALLS + OTHERCALLS
