INCALLS

Last Updated : Aug 18, 2022 |

The INCALLS item is included in the following database tables:

Trunk group tables

The number of inbound calls that are carried by this TKGRP and that completed during the collection interval. INCALLS includes ABNCALLS, ACDCALLS, OTHERCALLS, CONNECTCALLS, and TRANSFERRED. INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS.

This is a cumulative item.

Trunk tables

The number of inbound calls carried by this trunk that completed during the collection interval. This includes calls with short holding times (SHORTCALLS). INCALLS = ABNCALLS + ACDCALLS + OTHERCALLS

This is a cumulative item.

Vector tables

The number of inbound calls that are processed by this vector. INCALLS includes ABNCALLS, RINGCALLS, INFLOWCALLS, and OTHERCALLS. INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS

This is a cumulative item.

VDN tables

The number of inbound calls that are directed to this VDN. INCALLS includes ABNCALLS, INFLOWCALLS, OTHERCALLS, RETURNCALLS, and RINGCALLS. INCALLS = ABNCALLS + ACDCALLS + OTHERCALLS

This is a cumulative item.