The ACWOUTCALLS item is included in the following database tables:
Split/skill tables
The number of outbound extension calls that are placed by agents or on behalf of the agent while they are in ACW. This includes ACW for ACD calls and ACW that is not associated with a call. ACWOUTCALLS includes ACWOUTADJCALLS and ACWOUTOFFCALLS.
This is a cumulative item.
Agent tables
The number of outbound extension calls that are placed by the agent or on behalf of the agent while they are in ACW. This includes ACW for ACD calls and ACW that is not associated with a call. ACWOUTCALLS includes ACWOUTADJCALLS, ACWOUTOFFCALLS, and DA_ACWOCALLS.
