The PERIODCHG item is included in the following database tables:
Split/skill tables
An indication of whether service level increments PERIOD1 through PERIOD9 changed during the collection interval. Service level is defined on the Call Center Administration: Split/Skill Call Profile window. Valid values for PERIODCHG are 0, which means that no change was made, and 1, which means that a change was made.
This is an administrative item.
VDN tables
An indication of whether service level increments PERIOD1 through PERIOD9 changed during the collection interval. Service level is defined on the Call Center Administration: VDN Call Profile window. Valid values for PERIODCHG are 0, which means that no change was made, and 1, which means that a change was made.
