Split/skill tables

The number of calls that are redirected to the split/skill's queue from another queue.

When a call leaves the VDN, for example, by routing to another VDN, or leaves vector processing, for example, by routing to a split/skill, the next split/skill to which a call queues will not be credited with an inflow. Calls that ring at an agent and are then requeued to the same split/skill by the Redirect on No answer feature are counted as inflows to that split/skill.

Without the Vectoring feature, an inflow is counted for calls that intraflow from one split queue to another split queue.

With the Vectoring feature, calls answered by an agent in a non-primary split/skill are counted as inflows to that split/skill. Calls that abandon from ringing at an agent's telephone in a non-primary split/skill are also counted as inflows to that skill.

This is a cumulative item.

Vector tables

The number of calls that are redirected to this vector by way of a “go to vector” command, a “route to” VDN command, or by the Redirection on No Answer feature to a VDN.

This is a cumulative item.

VDN tables

The number of calls that are redirected into the VDN by way of a “route to” VDN command or by Redirection on No Answer to this VDN.

This is a cumulative item.