Split/skill tables
The number of calls that are redirected to the split/skill's queue from another queue.
When a call leaves the VDN, for example, by routing to another VDN, or leaves vector processing, for example, by routing to a split/skill, the next split/skill to which a call queues will not be credited with an inflow. Calls that ring at an agent and are then requeued to the same split/skill by the Redirect on No answer feature are counted as inflows to that split/skill.
Without the Vectoring feature, an inflow is counted for calls that intraflow from one split queue to another split queue.
With the Vectoring feature, calls answered by an agent in a non-primary split/skill are counted as inflows to that split/skill. Calls that abandon from ringing at an agent's telephone in a non-primary split/skill are also counted as inflows to that skill.
This is a cumulative item.
