Agent tables
The number of outbound extension calls that are placed by the agent or on behalf of the agent while the agent is in AUX or AVAILABLE, or while the agent has an ACD, AUXIN, or AUXOUT call on hold. Calls the agent makes to transfer or conference an ACD call are included as AUXOUT calls. AUXOUTCALLS includes ACDAUXOUTCALLS, AUXOUTADJCALLS, and AUXOUTOFFCALLS.
For agents with multiple skills AUXOUTCALLS are recorded in the SPLIT that is the OLDEST_LOGON, unless the agent placed the call with an ACD call on hold. In this case, AUXOUTCALLS are recorded for the split/skill of the ACD call.
This is a cumulative item.
