ACWOUTTIME

최근 업데이트 : Jun 03, 2026 |

The ACWOUTTIME item is included in the following database tables:

Split/skill tables

Talk time of all ACWOUTCALLS. ACWOUTTIME does not include hold time. It does include time spent for the following activities:

  • Non-ACD calls made while in ACW

  • ACWOUTADJCALLS

  • ACWOUTOFFCALLS

This is a cumulative item.

Agent tables

The talk time of all ACWOUTCALLS. ACWOUTTIME does not include HOLDTIME. ACWOUTTIME includes time spent for the following activities:

  • Non-ACD calls made while in ACW

  • ACWOUTADJCALLS

  • ACWOUTOFFCALLS

This is a cumulative item.