Trunk group tables

The number of calls for which audio difficulty problems were reported for a trunk or for trunks in this trunk group.

This is a cumulative item.

Trunk tables

The number of calls for which audio difficulty problems were reported for this trunk.

This is a cumulative item.

Call record tables

An indication of whether an agent in this segment reported an audio difficulty problem. Values for AUDIO are 0, which means that no audio difficulty was reported, and 1, which means that audio difficulty was reported.