Split/Skill tables

The time during the collection interval that Reserve Level 1 agents spent in AUX Work for this skill while the skill was in overload 1. Includes all AUX time including time on extension calls from the AUX state. Unlike I_AUXTIME, this item is not broken down into separate items for call direction, or reason codes. If the skill goes from overload 1 to Normal the agent will stop accumulating I_AUXTIME_R1 and start accumulating I_AUXSTBYTIME_R1.

I_AUXTIME_R1 is available with Advocate Service Level Supervisor.

This is a cumulative item.