The DA_ACWINCALLS item is included in the following database tables:
Split/skill tables
The number of inbound extension calls answered by ACW agents, who entered that work mode as a result of direct agent calls from this split/skill. Requires a communication server with the ASAI or EAS feature for direct agent calling.
This is a cumulative item.
Agent tables
The number of inbound extension calls answered by the ACW agent, who entered that work mode as a result of a direct agent call. Requires a communication server with the ASAI or EAS feature for direct agent calling.
