The SPLIT item is included in the following database tables:
Split/skill tables
The number of the split/skill for which data was collected.
This is a row identifier item.
Agent tables
On communication servers without the EAS feature, SPLIT is the number of the split number to which the EXTENSION is assigned.
On communication servers with the EAS feature, SPLIT is the number of the skill to which the agent logged in.
This is an administrative item.
Trunk group tables
The number of the split/skill to which this TKGRP terminates.
This is an administrative item.
Trunk tables
The number of the first split/skill to which the call is currently queued or the number of the split/skill in which the call was answered. SPLIT is blank (NULL) when the trunk idles.
In the trunk tables, SPLIT is a real-time item.
This is a status item.
Agent trace tables
On communication servers without the EAS feature, SPLIT is the number of the split number to which the EXTENSION is assigned.
On communication servers with the EAS feature, SPLIT is the number of the skill to which the agent logged in.
This is an administrative item.
Current day report tables
The number of the split/skill for which data was collected.
This is a row identifier item.
Agent login/logout tables
On communication servers without the EAS feature, SPLIT is the number of the split number to which the EXTENSION is assigned.
On communication servers with the EAS feature, SPLIT is the number of the skill to which the agent logged in.
This is an administrative item.
Current day configuration tables
The number of the split/skill for which data was collected.
This is a row identifier item.
Agent exception tables
The split/skill in which the agent was doing work when the exception occurred.
This is an administrative item.
Split/skill exception table
The split/skill in which the exception occurred.
This is a row identifier item.
Malicious call trace table
The split/skill in which the agent was doing work when the malicious call was reported.
