The I_TAUXTIME item is included in the following database tables:
Split/skill tables
The length of time that top agents in this split/skill were in AUX mode. This includes time on AUXIN or AUXOUT calls that were received or placed without an ACD call on hold. Time on AUXIN or AUXOUT calls with an ACD call on hold is tracked in I_ACDAUXINTIME and I_ACDAUX_OUTTIME. The I_TAUXTIME item is available with the EAS feature.
